- All pricing quoted will include taxes and tolls unless otherwise stated at the time of the booking.
- Payment is due on the initial leg of the journey or prior to departure from resort (when departure only). It must be provided by the client in Euros either by cash or by credit/debit card at time of booking as detailed in the quotation at the time of booking.
- It is the client’s responsibility to know the location of their accommodation within the destination resort.
- A client will be deemed to have entered a contract once acceptance of a booking is confirmed either verbally or by e-mail, and will abide by these terms and conditions.
- In the event of booking for additional passengers, the named person on the booking form is deemed to be acting as an authorized agent accepting these conditions on behalf of the other passengers.
- Child or booster seats are available on request. It is the responsibility of the client to give us notice at the time of booking to ensure availability. We will not be held liable if a transfer cannot be completed due to failure to notify us.
- We will not be held liable for any charges if the client has missed flights due to unforeseen circumstances.
- In the event that our driver is delayed for reasons beyond our control our first priority will be to seek alternative arrangements, however we will not be held liable for circumstances not within our management.
- We appreciate that there are sometimes delays beyond the control of the passenger and we will endeavour to accommodate whenever possible. If the delay becomes unreasonable, in excess of 60 minutes of scheduled transfer time or if the delay causes considerable scheduling difficulties, the carrier reserves the right to suspend the booking.
- As soon as you become aware of a delay you must contact us (+33 781 63 73 73) to ensure that all attempts are made to re-schedule your booking. An additional fee of €150 or €35 per hour (whichever is the higher value) may be charged where a re-schedule after 60 minutes has taken place.
- As soon as you become aware of a flight diversion you must contact us (+33 781 63 73 73) to ensure that all attempts are made to re-schedule your booking. We endeavour where possible, and subject to our schedule, to provide the client with a replacement transfer if diverted to an alternative airport or station. Additional costs may apply and will be quoted at the time of re-scheduling.
- In some circumstances where additional costs have been charged due to delay or diversion, the client may be able to claim this amount through their travel insurance. Please check with your insurance company before agreeing a transfer re-schedule.
- If your baggage has failed to arrive, please make contact immediately with us (+33 781 63 73 73) as we need to be made aware of your delay.
- You must inform us if you wish to cancel your booking. Some costs may apply (see below).
- COVID-19: If travel restrictions relating to COVID-19 imposed by government authorities in the country of departure or arrival force you to cancel your booking: For "Budget" bookings cancelled more than 14 days in advance of the transfer we will refund the total paid, less 50€ admin fee. For "Budget" bookings cancelled within 14 days of the transfer we will issue a credit note for the full amount paid. For "Prime" bookings cancelled more than 24 hours in advance of the transfer we will refund the total paid. For "Prime" bookings cancelled within 24 hours of the transfer we will issue a credit note for the full amount paid. For "Business" bookings cancelled more than 24 hours in advance of the transfer we will refund the total paid, less 50€ admin fee. For "Business" bookings cancelled within 24 hours of the transfer we will issue a credit note for the full amount paid. For "Business XL" bookings cancelled more than 14 days in advance of the transfer we will refund the total paid, less 50€ admin fee. For "Business XL" bookings cancelled within 14 days of the transfer we will issue a credit note for the full amount paid. For "Business XXL" bookings cancelled more than 14 days in advance of the transfer we will refund the total paid, less 50€ admin fee. For "Business XXL" bookings cancelled within 14 days of the transfer we will issue a credit note for the full amount paid. For "Shared" bookings cancelled more than 14 days in advance of the transfer we will refund the total paid, less 50€ admin fee. For "Shared" bookings cancelled within 14 days of the transfer we will issue a credit note for the full amount paid.
- Cancellations for any other reason: For "Shared" bookings cancelled more than 14 days in advance of the transfer we will refund the total paid, less 50€ admin fee. For "Shared" bookings cancelled within 14 days of the transfer no refund will be issued, a credit note will be at the discretion of Snowlinx. For "Budget" bookings cancelled more than 14 days in advance of the transfer we will refund the total paid, less 50€ admin fee. For "Budget" bookings cancelled within 14 days of the transfer no refund will be issued, a credit note will be at the discretion of Snowlinx. For "Prime" bookings cancelled more than 24 hours in advance of the transfer we will refund the total paid, less 50€ admin fee. For "Prime" bookings cancelled within 24 hours of the transfer we will not issue a refund and any outstanding balance must be paid. A credit note will not be possible. For "Business" bookings cancelled more than 48 hours in advance of the transfer we will refund the total paid, less 50€ admin fee. For "Business" bookings cancelled within 48 hours of the transfer we will issue a credit note for the full amount paid. For "Business XL" bookings cancelled more than 14 days in advance of the transfer we will refund the total paid, less 50€ admin fee. For "Business XL" bookings cancelled within 14 days of the transfer no refund will be issued, a credit note will be at the discretion of Snowlinx. For "Business XXL" bookings cancelled more than 14 days in advance of the transfer we will refund the total paid, less 50€ admin fee. For "Business XXL" bookings cancelled within 14 days of the transfer no
refund will be issued, a credit note will be at the discretion of
Snowlinx. - Booking amendments: "Shared" bookings can be amended more than 14 days in advance of the transfer free of charge. "Shared" bookings amended within 14 days of the transfer will be subject to 35€ admin fee and we cannot guarantee availability. "Budget" bookings can be amended more than 14 days in advance of the transfer free of charge. "Budget" bookings amended within 14 days of the transfer will be subject to 80€ admin fee and we cannot guarantee availability. "Prime" bookings can be amended up to 24 hours in advance of the transfer free of charge, but we cannot guarantee availability. "Prime" bookings amended within 24 hours of the transfer will be subject to 35€ admin fee. If we are unable to accommodate the amendment/s, cancellation terms will apply. "Business" bookings can be amended more than 14 days in advance of the transfer free of charge. "Business" bookings amended within 14 days of the transfer will be subject to 35€ admin fee and we cannot guarantee availability. "Business XL" bookings can be amended more than 14 days in advance of the transfer free of charge. "Business XL" bookings amended with 14 days of the transfer will be subject to 50€ admin fee. "Business XXL" bookings can be amended more than 14 days in advance of the transfer free of charge. "Business XXL" bookings amended with 14 days of the transfer will be subject to 50€ admin fee.We cannot guarantee availability for amendments. If we are unable to accommodate an amendment, cancellation terms will apply.
- For private jets arriving into business aviation terminals, our drivers will be in place 15 minutes before the scheduled arrival time. 30 minutes of waiting time (beyond the scheduled flight time) is included within the transfer price. Over and above this 30 minutes, each 15 minutes of waiting time is subject to a surcharge of 20€ per 15 minutes. If the private jet is diverted to another airport, there will be a surcharge to change the transfer.
- We shall not be held liable for any loss or damage caused to luggage accompanying passengers, except where negligence on our behalf.
- Your baggage allowance is: one small ski/board bag and one large suitcase per passenger; OR one large ski/board bag and one small suitcase per passenger. The lead passenger must inform us (prior to travelling) if you (as a party) are exceeding the above baggage allowance. Extra costs may be incurred if your baggage allowance is exceeded. If we are not informed of excessive baggage OR of the number of ski/board bags before you travel, then we will not accept liability for carriage of your luggage in the event that they will not fit into your transfer vehicle.
- Planned stops for shopping or other reasons are to be arranged with Snowlinx in advance. A fee may apply. Impromptu stops for any reason are entirely at the discretion of your driver and/or Snowlinx management at the time.
- It is forbidden to smoke, consume alcohol or use illegal drugs whilst in our transfer vehicle.
- In the event of a third party supplier being contracted to provide the transfer on our behalf, we are not liable for any actions or the consequences of any actions of the third party supplier whilst the client is in the care of the third party supplier. The client shall accept and travel under the public liability insurance of the third party supplier and any claims arising during the period of the time the client is in the care of the third party supplier must be directed to the third party supplier.
- In any circumstances the liability of the carrier shall be limited to 750 Euros per passenger.
- French law governs these terms and conditions.